Period: October– December 2025
Audience: Fortis customers, partners, and ISVs
Published: January 2026
Location: Fortis Resource Center
Apple Tap to Pay on iPhone – Expanded Capabilities
Who this is for
Merchants, Partners, ISVs, Mobile Users
What’s New
- Tap to Pay on iPhone enabled across Merchant Portal Mobile
- Support for sales, auth-only transactions, and refunds
- Hardware-free contactless payments directly from iPhone
Summary
In Q4, Fortis significantly expanded its Apple Tap to Pay on iPhone offering, delivering a complete, hardware-free in-person payment experience. Merchants can now accept contactless payments, issue refunds, and manage Tap to Pay transactions directly from the Merchant Portal Mobile app—without additional devices.
Enhancements to onboarding flows, device compatibility detection, and user permission controls help merchants adopt Tap to Pay quickly and confidently.
Impact
- Faster merchant adoption of contactless payments
- Improved compliance and reporting accuracy
Merchant Portal – Refunds & Post-Transaction Controls
Who this is for
Merchants, Finance Teams, Support Teams
What’s New
- Credit card, ACH, and cash refunds on settled transactions
- Full and partial refunds with surcharge handling
- Refund initiation from transaction history, reports, and batch views
- Clear validation, inline errors, and real-time status updates
Summary
Fortis expanded refund capabilities across the Merchant Portal, giving merchants greater flexibility and control after transactions settle. Refunds can now be initiated directly from multiple reporting and transaction views, with consistent handling across payment methods.
Enhanced validation and real-time feedback help prevent errors, while improved surcharge rounding ensures refund totals remain accurate—even across multiple partial refunds. These updates simplify exception handling and reduce the need for back-office intervention.
Impact
- Faster issue resolution for merchants
- Improved financial accuracy and transparency
- Fewer support escalations related to refunds
Self-Service & Account Management Improvements
Who this is for
Merchants, Partners, Customer Support Teams
What’s New
- Expanded self-service request capabilities
- Improved merchant-facing status messaging
- Enhanced request history and audit visibility
- New APIs for account changes and signer updates
Summary
Q4 introduced major improvements to Fortis self-service workflows, making it easier for merchants to submit and track account changes without relying on support. Status messaging was refined to provide clearer, more accurate updates throughout each request lifecycle.
New APIs and UI enhancements improve transparency into request history, document uploads, and approvals—while maintaining the same security and validation standards merchants expect.
Impact
- Faster turnaround on account changes
- Better visibility into request progress
- Reduced support dependency
Partner Portal & Agent Application Enhancements
Who this is for
Partners, ISVs, Sales Teams
What’s New
- Expanded APIs for managing applications, products, and equipment
- Real-time pricing and product summaries
- Improved validation and save/continue workflows
- Cleaner, more consistent application experience
Summary
Fortis continued to invest in partner tooling with enhancements that streamline agent application creation and management. Partners can now update products, equipment, and payment settings more easily through APIs and improved UI workflows.
Real-time summaries and smarter navigation reduce errors during application submission and speed up merchant onboarding.
Impact
- Faster application completion
- Fewer submission errors
- Improved partner efficiency
Security, Stability & Performance Enhancements
Who this is for
All Users
What’s New
- Security vulnerability remediation across platforms
- Improved logging and error handling
- Performance optimizations for APIs and background jobs
- Platform stability fixes across portals and mobile apps
Summary
Throughout Q4, Fortis maintained a strong focus on platform reliability and security. Improvements were made to strengthen data protection, enhance logging, and optimize system performance across web, mobile, and API surfaces.
These changes support a more stable experience for merchants and partners while laying the groundwork for future enhancements.
Impact
- Improved platform reliability
- Stronger security posture
- Better overall user experience
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