Fortis Honored in TSG’s 2024 Real Transaction Metrics Award - Featured Image

Fortis Honored in TSG’s 2024 Real Transaction Metrics Award

By Fortis |

NOVI, MI. (January 29, 2024) – Fortis, an integrated commerce and payments technology leader, is proud to be honored by TSG (The Strawhecker Group) in its 2023 Real Transaction Metrics Awards. Powered by TSG’s Global Experience Monitoring (GEM) platform, GEM monitors real credit card transactions and pings (not synthetic) from over 30 global locations across North America, South America, Europe, and Asia Pacific 24/7/365 to benchmark gateway performance. GEM is different from other monitoring solutions because it provides the merchant’s perspective of performance at checkout.

Fortis received first place for Lowest Gateway Minute Outage (North America). GEM pings locations in the United States and Canada to determine minute outages. An outage is recorded if at least 25% of location checks fail simultaneously.

Additionally, Fortis won Best Gateway Uptime, and was runner-up for Lowest Gateway Minute Outage (Global).

Performance data was assessed across more than 20 industry-leading global payments providers for 2023 to determine the Real Transaction Metrics Awards.

“Thank you, TSG, for the recognition! We are honored to have won Best Gateway Uptime and Lowest Gateway Minute Outage in North America, as well as earning the runner-up position globally,” says Ashley Usher, Chief Operating Officer at Fortis. “These accomplishments would not be possible without our dedicated Fortis Guides, whose unwavering commitment to excellence has positioned us at the forefront of the industry! This year, our team continues to prioritize seamless transactions and exceptional user experiences while building remarkable experiences for our customers.”

Fortis continues to revolutionize the payments landscape through their cutting-edge proprietary platform, meticulously crafted to bolster your software’s capabilities. Their user-focused portal ensures constant connectivity, offering reliable tools and support to enhance your customers’ experiences whether online, in-store, or on-the-go. Fortis’ secure, end-to-end module guarantees a seamless omnichannel payment experience, empowering you to deliver the modern, fluid, and predictable interactions your customer’s demand.

Details about the Real Transaction Metrics Awards and the list of winners are available here.

About Fortis

Fortis is the leader in embedded payments, processing billions of dollars annually by delivering comprehensive payment enablement solutions to software partners, developers, and their merchants. The company’s mission is to forge a holistic payments experience, guiding businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the commerce capabilities of software partners. For more information, visit

About TSG

TSG (The Strawhecker Group) is a globally recognized analytics and consulting firm that supports the entire payments ecosystem, serving over 1,000 clients from Fortune 500 leaders to more than a dozen of the world’s most valuable brands. Trusted by industry leaders, TSG’s strategic services, market intelligence, and analytics merge to empower clients with actionable and accessible information. Please visit