Period: April – June 2025
Audience: Fortis customers, partners, and ISVs
Published: July 2025
Location: Fortis Resource Center
Merchant Portal & Partner Portal Enhancements
Quick Invoices Optimization
Who’s this for: Merchants, Developers
What’s New:
- Optimized Quick Invoice API expand logic
Summary:
Our Quick Invoice tool got faster and smarter. We optimized backend API calls to return only what’s necessary for rendering, cutting down on load times and unnecessary data fetching. By customizing the data expansions used in invoice view, grid, and edit modes, merchants will experience snappier navigation and reduced errors, especially in environments with large invoice volumes.
Impact:
- Improved page load performance
- Reduced API usage
Token Import & User Management Improvements
Who’s this for: Merchants, Customer Support Teams
What’s New:
- Case-sensitivity issue resolved in token imports
Summary:
As part of our ongoing investment in internal tooling, Fortis has continued to refine its employee-facing feature to streamline support, implementation, and administrative workflows. In Q2, we focused on internal enhancements that improve billing clarity, user management, and stored payment method handling—helping our teams work more efficiently and confidently behind the scenes.
These updates are for internal Fortis users and are not accessible to external users or merchants.
To improve the experience of managing stored payment methods and user accounts, we enhanced both the backend logic and internal UI for token import and user administration.
Notably, we introduced improved case-sensitivity handling during token imports, preventing silent failures when processing token data with inconsistent letter casing. This enhancement ensures smoother internal onboarding and reduces avoidable support escalations.
Impact:
- Fewer support tickets related to failed token imports
- Easier training and onboarding
Recurring Billing & PayLinks Reliability
Who’s this for: Merchants, Recurring Billing Users
What’s New:
- Correct display of surcharges on recurring billings
- Real-time updates to voided PayLinks
Summary:
Accurate billing and clear communication are essential to trust. We made several improvements to how recurring billing and PayLinks display surcharges, transaction statuses, and ongoing charge amounts.
Recurring billing now transparently shows surcharge amounts in the customer authorization agreement and receipts. Transactions marked as “Ongoing” now display “N/A” instead of “$0.00,” eliminating ambiguity around open-ended billing setups.
PayLinks were also refined to improve delivery tracking and real-time updates. Voiding a PayLink now immediately reflects in the UI without the need for a refresh, and delivery methods are now consistently displayed across transaction types. These updates reduce confusion and reinforce trust between you and your customers.
Impact:
- Increased billing transparency
- Improved end-customer communication
Devices & Mobile SDK Upgrades
Who’s this for: ISVs, Mobile Developers, Field Techs
What’s New:
- Sale/Auth/Refund flows in MAUI
- Battery health and timeout settings
Summary:
In Q2, we focused on empowering ISVs and merchants with the tools they need to support modern payment interactions. Whether you’re building a new mobile app, managing terminals remotely, or serving customers in challenging environments, these updates expand your capabilities and simplify development.
MAUI Wrapper & SDK Expansion
Our .NET MAUI wrappers now fully support Sale, Authorization, and Refund transaction flows. These are the most common interactions in retail and service settings, and developers can now implement them in cross-platform apps without resorting to native SDKs. The result: faster time-to-market, fewer bugs, and more consistent experiences across iOS and Android.
We’ve also added developer-friendly tools like battery health monitoring and device timeout configurations. These features give mobile field agents more visibility and control over their hardware—critical for avoiding mid-transaction power losses or unexpected idle timeouts.
Impact:
- Better support for mobile and hybrid payment apps
- Increased reliability during field operations
PAX Terminal Configuration & Remote Tools
Who’s this for: Fortis Support, Merchants, ISVs
What’s New:
- Remote configuration and reboot
- Idle image branding support
Summary:
We extended our Terminal Router infrastructure to support fully remote management of PAX terminals. You can now push configuration updates, upload idle branding images, and trigger remote reboots—all without physically touching the device. These features reduce downtime, enhance merchant branding, and give support teams powerful new ways to troubleshoot and maintain terminals at scale.
Impact:
- Faster support resolution
- Custom branding options
Cash Back & Deferred Transactions
Who’s this for: Merchants, ISVs, Payment Integrators
What’s New:
Summary:
Two commonly requested features are now live:
- Debit Card Cash Back: Customers can request cash back directly from supported PAX terminals.
- Deferred Authorizations: Merchants can queue up transactions when offline and process them later when connectivity is restored.
Impact:
- Enables retail and offline environments
- Supports broader merchant types
Payments & Gateway Upgrades
Who’s this for: ISVs, Gateway Integrators, Merchants
What’s New:
- COF Initiation_Type field
- Fix for blind contactless refund timeouts
Summary:
This quarter brought several backend improvements designed to increase approval rates, expand payment options, and support underserved payment flows. We added support for government benefit cards, improved recurring payment compliance, and simplified address verification for contactless refunds.
Zeamster API Enhancements
We introduced a new Initiation_Type field to our Zeamster API to better support recurring billing. This lets integrators distinguish between Merchant-Initiated Transactions (MIT) and Customer-Initiated Transactions (CIT), a requirement from card networks for Card-on-File (COF) scenarios. This upgrade improves approval rates and ensures compliance with Visa/Mastercard rules for recurring transactions.
We also addressed a blind refund timeout issue for contactless transactions on Ingenico devices. Chip refunds were working correctly, but contactless methods were timing out. Merchants can now issue refunds confidently regardless of how the card was presented.
Impact:
- Improved recurring billing reliability
- Better customer refund experience
EBT Support
Who’s this for: Merchants, Retailers, Government Vendors
What’s New:
Summary:
Fortis now fully supports Electronic Benefit Transfer (EBT) in the Virtual Terminal. Merchants can process EBT sales, refunds, balance inquiries, and voucher clear transactions. The system displays EBT-specific transaction types, adds visual indicators to distinguish these payments, and includes them in transaction reporting. This opens up Fortis to merchants who serve customers using SNAP and other benefit programs.
Impact:
- Supports merchants serving EBT customers
- Meets compliance standards
ERP Integration Enhancements
Who’s this for: ERP Integrators, Accounting Teams, ISVs with embedded ERP syncs
What’s New:
Fortis
- Internally normalized data structures to support deposit detail reporting
- Ensured backwards compatibility during migration to maintain ERP syncs
- Impact
- Enabling future work to improve visibility into deposit details for consumption by Fortis ERP integrations for the benefit of merchant reconciliation
Oracle NetSuite Integration
- Card-present surcharge (non-SCIS)
- Improved ACH payment status visibility for pending origination vs settled
- Impact
- Launching surcharge for card-present enables merchants taking in-person payments through the NetSuite back-office to save on processing costs.
- Merchants can now have better visibility and control on ACH payment statuses by configuring the Payment Processing Profile to determine at what ACH status to approve a payment
Sage 50 App
- Quick Invoices now can utilize the native invoice number
- Enabled using File Explorer for finding the company folder installation location
- Impact
- Merchants can be sure the Fortis Quick Invoice and the Sage 50 invoice maintain document number consistency for reporting purposes
- Sage 50 app installation is streamlined by not needing to manually go find the file path of the Sage 50 install, saving time and reducing confusion
Sage X3 Plug-In
- A token import tool has been created to map a merchant’s stored tokens from a previous gateway to Fortis’s stored token
Summary:
Fortis implemented normalized data structures and ensured backward compatibility to enhance deposit detail reporting and maintain ERP syncs, paving the way for improved merchant reconciliation. The Oracle NetSuite integration introduced card-present surcharges and better ACH payment status visibility, helping merchants reduce processing costs and gain more control over ACH transactions. Updates to the Sage 50 app and Sage X3 plug-in improved invoice consistency, streamlined installation, and enabled token mapping between the old gateway’s token to the Fortis token
Bug Fixes & Platform Stability
Who’s this for: Merchants, Partner Admins, Support, QA
What’s New & Fixed:
- Scrollbar duplication fixed on token import UI
- Chargeback screen filters corrected
- ACH wallet transactions default properly
Summary:
Our commitment to stability continued this quarter with focused efforts on form validation, data mapping, file ingestion, and platform consistency.
Impact:
- Fewer UI bugs and rework
- Improved customer and support experience
Fortis API Information
Explore tools, resources, and examples to integrate Fortis into your software.
