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Category: Chiropractic

Real-Time Payments for Real-Time Care

Posted on by GTU Dev

Tap to Pay on iPhone lets you accept contactless payments instantly. No hardware. No delays. No missed opportunities.

As you look for ways to streamline collections and make the most of the tools available to you, one opportunity often stands out: how quickly and easily you collect payments. 

Because when it comes to payments, timing matters. The longer it takes to collect, the more likely it is to be delayed—or missed altogether. 

That’s where real-time payments come in.

Does This Sound Familiar? 

It’s Saturday morning. You’re at an event doing posture screenings, and your booth is busy.  
 
Someone stops by, is interested, and ready to book—maybe even pay a deposit on the spot. You reach for your card reader…and the Bluetooth won’t connect.  

You fumble. You apologize. They’re short on time.  

“I’ll just call to book.” 

You never hear from them again.  

The next person pulls out their phone—but you don’t accept Apple Pay. They do not have cash. Another missed opportunity.  

By the end of the event, you’re left with:

  • A stack of paper sign-up sheets 
  • A few checks to deposit later 
  • A lot of “I’ll be in touch next week” 

You spent the day building interest—but leave with little revenue to show for it.  

Instead, imagine this.  

Same event. One small adjustment.  

With Tap to Pay on iPhone, you can accept contactless payments directly on your device with the Fortis Business Portal app—no additional hardware required.  

Your next patient is ready.  

You take out your iPhone. They tap. Payment complete.  

 In seconds—no delays, no friction, no lost momentum.

What this means for your practice: 

  • Get paid immediately—not after the screening or event or maybe never 
  • Reduce bottlenecks and wait times that could cost you the sale 
  • Eliminate the need for extra hardware (e.g. card readers or terminals) 
  • Accept contactless payments, including Apple Pay and digital wallets 

Instead of walking away with leads, you walk away with completed payments.

Make Payments an Embedded Part of the Experience 

Collecting payments on the spot turns booking and check-out into a seamless part of the patient experience. And with built-in security designed to protect sensitive payment data, you can deliver convenience without compromise. 

Make the Adjustment Today. Improve your Financial Health.  

The most effective practices don’t just improve workflows—they remove friction completely. They make it easy for patients to say “yes”—no chasing, no waiting, no missed opportunities.

Have questions about Tap to Pay for iPhone?

Not yet using Fortis? Contact us to learn more and get started. 

Already using Fortis? Start using Tap to Pay on iPhone today

Download the Fortis Business Portal app and follow the Quick Start Guide to self-enable Tap to Pay on iPhone and begin accepting contactless payments—no additional hardware required. 

Download on the App Store 
View Quick Start Guide

We’ve also included a flyer you can bookmark or print for future use. If you need additional assistance, our team is always here to help! 

Share Fortis and Win. 

Do you know another chiropractor who could benefit from Fortis’ powerful payment solutions? Send them our way and you could win a $200 Visa Gift Card! 

Every eligible chiropractic practice you refer earns you one entry into our quarterly drawing– One lucky winner is drawn each quarter for a $200 Visa Gift Card. Referrals must be valid chiropractic practices not currently using Fortis. No purchase necessary. Terms and conditions apply. 

How to Improve Collections and Reduce Overhead in 30 Days

Posted on by GTU Dev

A practical approach to turning insight into action—whether you’re already using Fortis or just getting started.

In a previous article, “Know Your Numbers: Are You Collecting Enough to Cover Overhead?”, we covered why understanding your numbers is critical to running a healthy, profitable practice.  

But here’s the reality: Knowing your numbers is important—your processes are what actually improve them. 

If your collections aren’t where they should be, the issue usually isn’t demand or pricing. It’s what is happening at the front desk, during checkout and behind the scenes.

Start by Identify the Gaps 

Before making changes, take a step back and evaluate your current workflows: 

  • Are you collecting at the time of service—or after the visit? 
  • Where are inconsistencies across team members and/or locations? 
  • Do you have a standard card-on-file process for every patient? 
  • How much time is spent manually following up on missed payments? 

These small inefficiencies may seem minor, but overtime they create significant revenue gaps and unnecessary overhead—especially across multiple locations.  

Improve Collections and Reduce Overhead in 30 Days with a Few Simple Actions

Week 1: Audit What’s Actually Happening 

You can’t fix what you can’t see. 

Start by reviewing your current performance:  

  • What percentage of payments are collected at time-of-service vs. recurring? 
  • How much revenue is sitting in A/R–and for how long?  
  • Which providers or locations are underperforming?  
  • Are certain services or products being under-collected?   

When you take advantage of the technology at your fingertips, these insights become much easier to uncover. This is a critical exercise—pull the data, establish your baseline, and set your goals.

Week 2: Improve Collection Rate with Simple Changes 

One of the most impactful steps you can take: 

Make card-on-file non-negotiable. 

  • Ensure every patient has a card securely stored 
  • Position it as a convenience, not a requirement using simple, consistent language: “This makes checkout faster and easier for you.” 

This one shift alone can dramatically reduce missed or delayed payments.

Week 3: Automate Revenue for Predictability 

Don’t wait for payments—plan for them.  

By building automation into your workflow, you can create consistency for both your team and your patients.   

  • Set up recurring payments for wellness or treatment plans 
  • Align payments with care schedules 
  • Reduce reliance on manual collections at each visit 

When your systems are connected—like a patient management system paired with an integrated payments solution—your workflows and collections become seamless.  

Patients can focus on care. Your team can focus on patient experience. And you gain a more predictable, reliable revenue stream.

Week 4: Eliminate Manual Collection Work 

If your team is still chasing balances, there’s an opportunity to improve efficiency.  

  • Use secure paylinks and text-to-pay options to collect quickly 
  • Allow patients to pay from anywhere, at any time 
  • Reduce the need for follow-up calls and in-office payment conversations 

The goal is simple: Spend less time talking about payments—and more time delivering care.

What High-Performing Practices Do Differently

Successful practices don’t just track numbers—they operationalize them.  

They:  

  • Collect before patients leave (or even before they arrive) 
  • Create consistent, repeatable processes across teams and locations 
  • Hold team meetings to review performance and adjust  

This level of consistency is what turns insights into results.  

Turning Awareness Into Action 

Understanding your numbers is the first step. Acting on them is what drives growth.  

With the right systems and automation in place, you can: 

  • Increase collection rates  
  • Reduce time spent on manual processes  
  • Lower overhead without cutting corners  

But results don’t come from tools alone—they come from consistency. 

The most successful practices—whether you have one location or many—grow by turning their best-performing workflows into standard practice. 

Have questions about Paylinks and text-to-pay options? See how they can simplify your workflow, minimize manual collection efforts, and help you get paid faster.  

Not yet using Fortis? Contact us. 

Already using Fortis? Reach out to our team anytime. We’ve also included a flyer you can bookmark or print to keep handy. We’re here to help! 

Share Fortis and Win. 

Do you know another chiropractor who could benefit from Fortis’ powerful payment solutions? Send them our way and you could win a $200 Visa Gift Card! 

Every eligible chiropractic practice you refer earns you one entry into our quarterly drawing. One lucky winner is drawn each quarter for a $200 Visa Gift Card. Referrals must be valid chiropractic practices not currently using Fortis. No purchase necessary. Terms and conditions apply. 

Is Your Practice Leveraging Every Fortis Feature—or Leaving Efficiency on the Table?

Posted on by Chris Haldane

Collect Payments Upfront with Web Payments

With Web Payments, your practice can collect payments at the same time new or existing patients book their appointments online. This reduces no-shows, increases commitment, and streamlines the experience for both your team and your patients. 

Customizable, secure payment forms make it easy to: 

  • Secure bookings upfront and reduce no-shows. 
  • Save team time with automated payment processing. 
  • Provide a modern, intuitive experience that reflects your standard of care. 

Whether it’s a workshop, community screening, or promotional event, upfront collection ensures you capture revenue while patients commit to their wellness.

Accept Payments Anywhere with the Fortis Mobile App

Did you know Fortis offers a mobile app available in the iOS and Android app stores? With it, your practice can process payments directly through Fortis—no extra systems required, and it’s already integrated. 

At a screening, workshop, or offsite event, the mobile app gives you convenient access to your payment platform—eliminating reconciliation headaches by keeping everything in one system. 

With the mobile app, you can: 

  • Accept credit card payments instantly at any event. 
  • Keep all transactions in one platform—no need for third-party apps like Square. 
  • Maintain full compliance and Fortis-grade security. 

It’s even better when you use both of them! By leveraging Web Payments and the Mobile App together, your practice can: 

  • Capture more revenue upfront and reduce no-shows. 
  • Eliminate the hassle of juggling multiple payment systems. 
  • Deliver a seamless, modern payment experience across every touchpoint. 

Fortis’ built-in payment features will not only strengthen those efforts but also simplify your team’s workload and improve the patient experience.  

👉 Have questions about Web Payments or the Fortis Mobile App? Reach out to our team anytime. We’ve also included a flyer you can bookmark or print to keep handy. We’re always here to help!

Share Fortis and Win.

Do you know another chiropractor who could benefit from Fortis’ powerful payment solutions? Send them our way and you could win a $200 Visa Gift Card!

Every eligible chiropractic practice you refer earns you one entry into our quarterly drawing– One lucky winner is drawn each quarter for a $200 Visa Gift Card. Referrals must be valid chiropractic practices not currently using Fortis. No purchase necessary. Terms and conditions apply. 

Know Your Numbers: Are You Collecting Enough to Cover Overhead?

Posted on by Chris Haldane

Running a practice isn’t only about delivering excellent patient care—it’s also about making sure your practice remains financially healthy.  Overhead costs—both fixed and variable—such as rent, payroll, software, utilities, supplies, and fees remain constant, no matter how many patients walk through your door. 

That’s why knowing your numbers is critical. It helps you spot potential shortfalls before they become costly, reduce stress, and ensure you have the resources to grow, reinvest, or simply sustain your practice for long-term success.

Track multiple sources of revenue with ease  

Many practices struggle to keep a clear view of collections because revenue comes from so many different areas—intensive vs. maintenance care, supplements, exercise therapy equipment, massage services, screenings, workshops, events, and more. Without a way to monitor these revenue streams, it’s hard to know if you’re covering your true overhead, and can often lead to:  

  • Uncollected patient balances due to no-shows or declined payments.  
  • Missed opportunities to collect upfront for events or services.  
  • Reconciliation headaches that make it difficult to see real cash flow.

A key to financial health is to leverage technology to stay ahead and increase collections 

Once you’ve identified your fixed monthly expenses and budgeted for variables, technology is truly your BFF for tracking collections and ensuring revenue consistently exceeds overhead. 

A key tool within your payment’s platform is customized reporting. This will provide you clarity and control: 

  • View total collections: Track daily, weekly, and monthly revenue for recurring and one-time payments. 
  • Reconcile in real time: Auto-sync payments to the patient ledger reducing manual day-to-day reconciliation 
  • Automate failed payment follow-up: Let patients update their card on file and pay without staff intervention.
  • Break down your revenue by category: See where money is coming from—or falling short (e.g., wellness plans vs. intensive care, supplements, events). 
  • Export reports easily for internal review or accounting to get an accurate financial snapshot. 

With customized reporting, you streamline reconciliation, reduce human error, and gain actionable insights. 

Stress less, grow more, and focus on patient care with Fortis.  

We help you do more than collect payments—we help you run smarter. Maximize these features and count on our support every step of the way. 

Share Fortis and Win.

Do you know another chiropractor who could benefit from Fortis’ powerful payment solutions? Send them our way and you could win a $200 Visa Gift Card!

Every eligible chiropractic practice you refer earns you one entry into our quarterly drawing– One lucky winner is drawn each quarter for a $200 Visa Gift Card. Referrals must be valid chiropractic practices not currently using Fortis. No purchase necessary. Terms and conditions apply. 

Your Guide to Creating a Frictionless Chiropractic Office Experience—From Adjustments to Payments

Posted on by fortis2025

Patients Expect a Seamless Experience—Is Your Practice Delivering? 

Chiropractic care is all about wellness and stress relief, but nothing disrupts a patient’s experience like waiting at the front desk to handle payments. Today’s patients expect the same level of ease from their healthcare providers as they get in retail or hospitality—fast, flexible, and automated payment options. 

However, many chiropractic offices are still tied to manual processes that slow down operations, frustrate patients, and create unnecessary administrative burdens. 

Let’s explore how modern payment solutions can help chiropractors streamline operations, improve cash flow, and enhance the patient experience—while also supporting long-term business growth.

Payments Shouldn’t Interrupt the Flow of Care

Imagine this: A patient completes their adjustment, picks up their supplements, books their next appointment, and walks out the door—without ever stopping at the front desk. 

That’s the kind of effortless payment experience that keeps patients happy, and practices running smoothly.

Why Chiropractors Need a More Patient-Centric Payment Experience:

  • No more waiting at checkout – With stored cards, contactless payments, and text-to-pay, patients can settle their bill easily and walk out stress-free. 
  • Memberships & wellness plans – Offer recurring payment options for patients on maintenance care, ensuring steady revenue and patient retention. 
  • Integration with your EHR – Payments post automatically into your system, so your staff spends less time on billing and more time on patient care. 
  • Patients expect fast, hassle-free payments – Manual processes create friction, interrupting the seamless experience patients expect from your practice.  

By making payments frictionless, chiropractors create a better patient experience, which in turn builds loyalty and retention. 

The Admin Burden: How Outdated Payment Systems Slow You Down

While chiropractors focus on care and patient outcomes, many still struggle with inefficient payment workflows that drain time and energy from their staff. 

Common challenges include: 

  • Manual billing & reconciliation – Processing checks, collecting overdue payments, and chasing down accounts is time-consuming and frustrating. 
  • Disjointed systems – When payment tools don’t sync with chiropractic EHRs, it creates extra work for staff and increases the risk of errors. 
  • Inconsistent cash flow – Without automated payment plans, practices struggle with unpredictable revenue and late payments. 

By adopting integrated, automated payment solutions, chiropractic offices can free up their staff, reduce overhead, and improve financial stability.

Technology That Supports Practice Growth 

Successful chiropractic practices need scalable solutions that support them as they expand—whether that means opening a second location or simply serving more patients efficiently. 

Here’s How the Right Payment System Fuels Business Growth: 

  • Recurring billing & payment plans – Ensures consistent revenue by automating wellness plan payments. 
  • Multi-location scalability – A centralized payment system makes it easy to manage payments across multiple locations. 
  • Advanced reporting & insights – Get real-time visibility into revenue trends and patient payment behavior to make better business decisions. 
  • Chiro-specific tools & automation – Features like ChiroCalculator help create compliant financial care plans, while Inventory Management streamlines product tracking and ordering—saving time and improving efficiency. 

A payment system shouldn’t just keep up with your practice—it should help it grow.

Final Thoughts: It’s Time to Upgrade Your Payment Process 

Your adjustments, treatments, and wellness plans are designed to keep patients feeling great—shouldn’t your payment system do the same? 

By upgrading to a modern, automated payment solution, you can: 

  • Eliminate checkout delays and let patients leave feeling refreshed, from the moment they enter to the moment they leave. 
  • Reduce administrative headaches and free up staff time to focus their attention on patient care.
  • Seamlessly integrate with your EHR to simplify billing, automate reconciliation, and reduce errors. 
  • Support practice growth with scalable solutions that adapt as you expand locations or add new services. 
  • Offer patients the convenience they expect with text-to-pay, stored cards, and contactless checkout—all while keeping your staff focused on care. 

The future of chiropractic payments is frictionless, effortless, and built for growth—and it starts today.

Is your practice ready? Let’s talk.

Schedule a Demo