Tag: Embedded Payments

The Benefits of Choosing an Embedded Payment Processor in NetSuite 

Posted on by fortis2025

In today’s fast-paced business landscape, payment processing isn’t just a back-office function—it’s a critical part of delivering seamless experiences. For NetSuite users, the decision to opt for an embedded payment processor can transform financial workflows, improving everything from operational efficiency to customer satisfaction.

Core Benefits of Embedded Payment Processing 

Embedded payment processing within NetSuite provides a foundation of core benefits that make daily financial operations more effective. By keeping payment processes within the NetSuite ecosystem, businesses experience six key advantages:

  1. Efficiency
    By eliminating the need to toggle between multiple systems, this solution saves time, reduces errors, and improves operational efficiency. Keep all accounts receivable (AR) data in your NetSuite dashboard. 
  2. Cost savings
    By keeping sensitive financial data within the highly secure NetSuite environment, you minimize the resources required to stay compliant, saving both time and money. 
  3. Improved customer satisfaction
    An integrated processor streamlines operations with automated bill capture, approval, and payment reconciliation, reducing delays and errors associated with manual processes. This ensures faster service and enhances customer satisfaction. 
  4. Faster cash flow
    When payments are processed within the same system as your accounting and ERP, cash flow improves significantly. NetSuite’s payment solutions speed up payment processing times, getting funds into your account faster and helping you maintain a steady cash flow. 
  5. Increased control
    Embedded solutions provide greater visibility and control over every transaction. You have access to detailed transaction data directly within NetSuite, empowering your team to make data-driven decisions that support long-term growth. 
  6. Improved profitability
    With NetSuite AP Automation, embedded payment solutions allow businesses to process bills and pay vendors faster and more efficiently. By optimizing these back-office processes, businesses can reduce overhead and boost profitability.

Why Choose Fortis for your NetSuite Integration? 

The choice of an embedded payment processor within NetSuite is a strategic decision that offers businesses a host of advantages. As one of only two payment processors built for SuitePayments, Fortis brings a 20-year partnership with NetSuite and a reputation as a trusted solution among NetSuite reps, merchants, and partners. By choosing Fortis, you gain not only a natively integrated solution but a dedicated team that understands the unique needs of NetSuite users.

Contact us today to learn why Fortis is the best payments partner for your business and how we can help you create remarkable, seamless payment experiences within a unified system.    

3 Key Trends in the Payment Industry Today: Embedded Episode 4 

Posted on by fortis2025

In episode 4 of our monthly Embedded podcast, Josh Istas, the Senior Director of Product Strategy at TSG, and Timmy Nafso, Fortis Executive Vice President, discussed the evolution of payments—and what merchants and ISVs need to know about current payment trends.

The fact is, a frictionless payment system has become more than just “nice-to-have.” New consumer expectations and developer requirements are driving this revolution in the payments industry.

Below we’ve summarized three critical trends covered in the episode.

1 – Payments are more than a commodity

Initially, merchants and ISVs viewed payments primarily as a commodity. Payment software was largely a separate product, disconnected from the merchant site. However, this perception has changed as consumer demand for an enhanced payment experience has increased.  

For ISVs, offering embedded payment features that ensure that the payment process is frictionless for consumers is paramount. Payments now allow merchants to strengthen branding and provide consumers with an effortless payment experience, contributing to customer retention and satisfaction.

Therefore, payments have transitioned from a commodity to a key differentiator for software providers and merchants.

2 – Integration documentation should be easy to use

Payment functions require access to sensitive merchant and consumer data, placing pressure on developers to ensure strong data security. At the same time, developers must prioritize a payment solution’s ease of use and white-label options.

Detailed integration documentation enables developers to easily review and add payment solutions to their software. Documentation should be properly categorized and detailed with as much information as possible to ensure developers can troubleshoot effectively. It also allows development teams to discuss app architecture in detail and find additional methods of improving overall software functionality and security.

At the end of the day, solid documentation makes it possible for developers to remain self-sufficient and accelerate the integration process.

3 – What does the consumer want?

Consumer expectations for payment processes and options have dramatically evolved over the years. For example, 53% of Americans now use digital wallets as much as traditional payment methods, and 51% said they wouldn’t shop at a merchant that didn’t offer digital wallet payment options. Along with digital wallets, the number of Americans leveraging buy now, pay later (BNPL) services increased by one-third, according to the Federal Reserve Bank of Atlanta.

While merchants have driven the demand for payment innovation for decades, consumers are now the primary force advocating for an enhanced payment experience. Embedded payments, loyalty programs, BNPL, and alternative payment methods are rapidly becoming the norm due to consumer feedback.

However, embedded payment systems are not a one-size-fits-all approach. The individual payment processes and products must be tailored to each ISV or merchant’s customer base. Relying on surveys to gauge customers’ expectations is one method, but data often provides better insight. For an ISV or merchant to take advantage of hard numbers, however, it’s important to have a payment solution that offers robust analytics and business intelligence capabilities.

Leveraging the power of payments

A frictionless and flexible payment experience is no longer just a competitive advantage—it is mandatory for survival. Merchants and consumers expect streamlined and secure payment options, while developers require comprehensive documentation to effortlessly implement new solutions.

 As an award-winning payment platform, Fortis understands the importance of the payment journey. To learn more, discover the Fortis difference at fortispay.com.

Fortis Celebrates Transformational Year in 2023 with Massive Growth in Embedded Payments 

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Fortis’ investments pay off big with new partnerships, new markets, and industry recognition as it prepares for continued momentum in 2024, helping clients reach their goals and scale their businesses. 

Fortis, a payment technology leader for software providers, marketplaces, and scaling businesses, has driven significant year-over-year growth through its embedded payments solutions, newly formed partnerships, and industry recognition in 2023. This growth, among other accomplishments, emphasizes Fortis’ unwavering commitment to helping businesses grow and scale.  

“We saw Fortis rise to new heights this year, and it would not have been possible without the team’s relentless dedication to strengthening our platform. Looking ahead to 2024, we are excited for continued momentum and eager to see the success of software providers and their clients,” says Greg Cohen, Fortis CEO. 

International Expansion 

Fortis recently expanded into the Canadian market, allowing software platforms and businesses to leverage Fortis’ embedded payments technology and access the full suite of solutions through award-winning APIs. The Canadian roll-out supports omni-channel credit card processing, Interac Debit acceptance, and EFT capabilities. 

New Partnerships and Acquisitions 

Fortis also saw considerable growth through strategic partnerships:  

  1. First, a scaled-up partnership with Sage, and embedded capabilities with Acumatica, elevated the payments experience for businesses’ clients in these two ERP ecosystems. Through partnership, merchants now have access to everything needed to scale quickly and efficiently, including level two and level three data enrichment, card present transactions, and multi-company support. 
      
  1. Further enriching this ecosystem, Fortis formed a dynamic partnership with Red Maple. This allowed Red Maple to expand its payment processing solutions and offerings to Microsoft Business Central, Dynamic 365 and AX customers, opening new avenues for growth and collaboration.  
      
  1. Lastly, the acquisition of SmartPay broadened Fortis’ service offerings and enriched the team’s integrated payments expertise. The SmartPay acquisition gave Fortis access to a skilled team of integrated payments professionals, enabling the company to leverage the strong software relationships SmartPay built. This strengthened Fortis’ ability to serve scaling client businesses in complex markets. 

Team Growth

In addition to its technology, Fortis has also doubled down on its commitment to the customer experience. This year, Fortis expanded the customer service team by 90 percent to establish a premier support department, along with a new and improved knowledge base and learning management system to support specialized service procedures. These changes, along with the Integrated CXM and IVR Platform launch, have significantly enhanced service metrics, resulting in quick and effective resolutions for clients.  

To support the growing team, Fortis added Jonathan Goldin to the Executive Team in the newly created role of Chief People Officer. People are at the heart of what makes Fortis great, and with more than 25 years of experience and leadership in human resources and business transformation, Goldin will provide better visibility, prioritization, and decision-making around overall human capital strategies, talent development, and people-first programs.

Industry Recognition

Finally, in industry news, Fortis COO Ashley Usher was recognized at the CRN® Women of the Channel Awards, for her outstanding contributions in payments. Each year, CRN recognizes women from vendor, distributor, and solution provider organizations whose expertise and vision have left a noticeable and commendable mark on the technology industry.   

Fortis also launched its first-ever video and podcast series, Embedded: Unveiling Payments Latest Innovations, educating independent software vendors, enterprise system developers, value added resellers, and business communities at large, on the latest happenings in the payments space. Subject matter experts and influential guests from the payments industry shared their knowledge and experiences, keeping listeners up-to-date on the latest trends, challenges, and opportunities.

2024 and Beyond

In the year ahead, Fortis plans to continue to invest in a culture of success and talent as they double-down on product and experience enhancements for all partners and clients.

About Fortis

Fortis is the leader in embedded payments, processing billions of dollars annually by delivering comprehensive payment enablement solutions to software partners, developers, and their merchants. The company’s mission is to forge a holistic payments experience, guiding businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the commerce capabilities of software partners. For more information, visit fortispay.com.

Media contact: fortis@nextpr.com  

Fortis Launches Embedded Podcast to Educate and Empower ISVs and Merchants 

Posted on by fortis2025

Fortis furthers its commitment to helping businesses grow and scale with web series that will educate and empower ISVs and merchants with product news, expert interviews, technology showcases and more. 

NOVI, Mich., August 29, 2023/PRNewswire/ — Fortis, a payment and commerce technology leader for software providers, marketplaces and scaling businesses, today announced the launch of its first-ever video and podcast series, Embedded: Unveiling Payments Latest Innovations. 

The monthly series is designed to educate and empower independent software vendors (ISVs) and merchants on the latest happenings in the payments space through candid discussions with Fortis leadership and subject matter experts (SMEs), including a detailed showcase of Fortis solutions. 

“We are ecstatic to shake up the payments world with a new face for product education. This will not only be a valuable asset to our current partners but also provide educational resources to future prospects,” said Greg Cohen, Fortis CEO.   

Each episode is accompanied by a podcast where Timmy Nafso, Fortis Executive Vice President, is joined by high-profile guests across the payments ecosystem. Together, they will explore relevant topics, from current events to thought leadership to the latest product news. Each episode will be released on the fortispay.com website and podcasts will be available on Apple Podcasts, Google Play, and Spotify. 

Nafso kicks off the inaugural episode with a level set on platform service fees, followed by an SME interview and demos, shining a spotlight on three key Fortis solutions: Paylink, Retained Amount and Quick Invoice. “It’s an honor to be a part of the launch of Embedded. There needs to be more discussion around the challenges that ISVs and merchants are currently facing. Hearing from these payment experts will provide a deeper understanding of the ever-changing world of payments,” says Nafso.  

Watch the first episode of Embedded, here: https://youtu.be/DNbozNp6TVs. 

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About Fortis 
Fortis delivers comprehensive payment solutions and commerce enablement to software partners and developers, processing billions of dollars annually. The company’s mission is to forge a holistic commerce experience, guiding businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves commerce closer to invisible with a proprietary platform that supports and strengthens the commerce and payments capabilities of software partners. For more information, visit fortispay.com. 

MEDIA CONTACT: 

Emily O’Brien 

Next PR 

fortis@nextpr.com 

Embedded Payments: Powerful Technology That’s Delivering a Better Way To Do Business  

Posted on by fortis2025

Think about a typical dinner delivery. Maybe it’s Friday night, and a cheesy pizza has just arrived steaming hot right to your front steps. You take the pie, thank your driver and shut the door — but wait, when did you pay?  

It almost feels like you didn’t.  

As consumers, we’re used to the ease of ordering through apps like UberEATS and Amazon and completing our purchases without tracking down credit cards or counting out cash. Now these types of embedded payment experiences are becoming commonplace for businesses across a myriad of other industries, including B2B markets, to the benefit of buyers and sellers alike — as well as the software providers who support them.  

Why everyone wins with embedded payments 

Customers aren’t the only ones who appreciate the convenience of payments being seamlessly woven into transactions. There are a multitude of ways embedded payments help businesses, too. Fortis Chairman and CEO Greg Cohen has seen many innovations over his 20-year career in payments and was an early advocate of integrated technology. 

“A fully embedded payments experience is better for the person making the purchase because it’s just simple and easy, so that’s inherently going to drive engagement and increase the likelihood of repeat purchases,” Cohen said. “The business also gains efficiency in the back office, where processes such as posting payments to the general ledger are automated and not manually input.” 

Additionally, embedded payments have been shown to improve cash flow by reducing collection costs and shortening the time accounts payable are outstanding, which can be crucial in industries like healthcare where more than 41% of adults in the U.S. have medical debt and invoice write-offs are high.  

“It’s not just about facilitating payments anymore,” Cohen said. “Businesses need to turn the traditional payments acceptance approach into a “commerce facilitation” mindset and create a true, competitive advantage. The platforms and payments partners who do that will win in the long run.” 

What software providers, marketplaces and developers should look for in a payments partner 

As businesses search for more ways to boost sales, cut costs and keep customers happy, they’ll increasingly seek out software and digital platforms which help them do all three simultaneously.  

Providers can still monetize payments as an additional revenue stream while helping their business clients gain a competitive edge through commerce enablement. However, which payments partner is “the best” depends on the needs and goals of the platform and the people using it, according to Mark Bishopp, Senior Vice President and Head of Embedded Payments/Finance and Partnerships.  

“At Fortis, we help do the heavy lifting, taking the weight of risk and data management off our partners’ shoulders,” Bishopp said. “And yes, embedded payments are industry agnostic, but that doesn’t mean the payments partner should be. We believe it’s important to know the nuances of the verticals you’re serving.”  

How Fortis enables commerce by taking a different approach to embedded payments 

Payments partners come in all shapes and sizes, but Fortis focuses on specific market segments where the company has deep expertise. With Cohen at the helm, Fortis continues to offer tailored experiences to its clients in hospitality, healthcare, retail and wholesale distribution in addition to ERP systems.  

“If somebody just wants a set of APIs, there’s a bunch of us who can do that,” Cohen said. “But if you need or want a guided journey as you go up and down the paradigm of commerce options, we provide that personalization and specialization. And the journey is different for every software provider, and in some cases, it’s different for every merchant using the platform.” 

This intricate knowledge and personal service gives Fortis the ability to create new features and functions that a one-size-fits-all sandbox can’t supply. For consignment retail shops, that means developing embedded payout capabilities to streamline the often-laborious tasks of accounts payable. For chiropractors and physical therapists, it’s click-to-pay invoices and embedded inventory functionality for medical equipment.  

“We’re here for the long-term and evolution of your journey. As a Fortis partner, you can go up or down the tech and services stack based on your business needs, and that is really unique,” Cohen said. “No matter what comes next, we’re going to keep listening to the market and following our customers so we can deliver everything they need to be successful. And that’s going to be different for the pizza guy than the doctor’s office.”  

For more information about partnering with Fortis, contact us here. 

Partner Spotlight: Ricochet POS 

Posted on by fortis2025

Ricochet partnered with Fortis to go beyond the basics of a payment integration and added tremendous value to their product by tapping into next-gen embedded payment features.

Creating solutions for niche business has many rewards. For Ricochet, they were able to build a platform to free clients from the constraints of old technology and outdated practices. At the same time, they continue to craft their product around the direct feedback from consumers and enhance the platform.

As a part of the specialty retail and consignment verticals, they supply their end-users a way to manage inventory, keep track of consignees, and other general business functions. The owners of Ricochet noticed that when it came to payments it was up to the customer to find a third-party provider to fill this need. While stand-alone solutions would perform the basic tasks, managing the communication between the POS and the payment terminal would be difficult for front and back of house employees. That pain-point had their team redirecting their product roadmap, looking for an integration.

There exist several payment companies out there who perform the basics of taking and processing credit cards. Through the field of options, Ricochet further explored the rich features that combine several types of integrations and bundle them under their POS system.

After a deep PayOps evaluation with Fortis, Ricochet was given a plan to embed payments with the Fortis Platform’s robust omni-channel payment systems and their innovative features that help merchants further connect with their customers. The newly updated Cloud 2.0 gateway integration creates one API that Ricochet develops for. Additionally, with this update, they relieve their technical burden of supporting terminal deployment because of Fortis’ rapid terminal deployment online management system.

Now all POS and payment features are under one system making it more efficient for staff to track payments. With the text message payment link feature, merchants can send a text message to their customers who are making phone orders or deposits and request payments. By offering digital receipts, their customers are now tapped into a digital atmosphere. It is now possible to submit their ratings on their experience without moving to another platform. Merchants have the opportunity to display interactive marketing messages on their customer’s phone.

Fortis goes beyond the basics of taking payments and provides a value-add platform that helps Ricochet develop a robust and multi-functional product. To become a Fortis partner and do the same for your business or software, visit our partner page.

PayPod: Embedded Payments with Mark Bishopp 

Posted on by fortis2025

Last month, Mark Bishopp, SVP of Embedded Commerce & Partnerships at Fortis, met with Jacob Hollabaugh, Host of PayPod, to discuss the embedded payment experience.  

In their podcast discussion, the two covered the following topics: 

  • A future of seamless transactions 
  • The flexibility Fortis offers and the customized payment service it provides 
  • What makes Fortis stand out as a service among other competitors 
  • How surcharging is similar yet very different from cash discounts 

To learn more about Mark’s podcast and to read the full transcript, you can visit SOAR Payments’ page. 

The Future of Embedded Payments: ETA TRANSACT 2023 in Review

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Fortis leadership had the pleasure to attend and speak at the 2023 TRANSACT conference, powered by ETA. As one of the leading payments events, our team led in-depth discussions about the future of the payments ecosystem, the power of embedded payments, and how individuals in the industry can advance their careers. 

If you weren’t able to attend or just wanted a refresher, here’s a summary: 

The Future of Embedded Payments: Greg Cohen, CEO

With over two decades of experience in the payments industry, Greg Cohen, CEO of Fortis, helped to kick off the conference. Together with Deana Rich from Infinicept, he introduced the embedded payments talk track.  

He also moderated a Fireside chat with Christie Stunkel, Head of Global Payments Partnerships at Square. In this session, titled The Future of Embedded Commerce, Greg and Christie explored new payment methods like Cash App Pay and Buy Now, Pay Later (BNPL). 

“We had an amazing and insightful discussion as Christie took us through the evolution of Square from the days of the dongle to the disruptive end-to-end embedded commerce business they have become,” said Greg. 

Going beyond current trends, they highlighted the likely roadmap for the future of embedded payments and how this will affect businesses and consumers. 

The Embedded Commerce Ecosystem: Mark Bishopp, SVP

Mark Bishopp, SVP and Head of Embedded Payments/Finance & Partnerships, led a panel titled The View from Across the Ecosystem: Embedded Commerce Today on how embedded payments has evolved over the years. As a leader in the financial services space since 1988, Mark understands and is connected to every part of the payments ecosystem and technology, including traditional payments, embedded finance, third-party payments, and blockchain.  

Speaking alongside Eric Queathem from WorldPay, Richie Serna from Finix, and Cassis Wong from Shopify, this session explored the current trends of the embedded commerce ecosystem and what it might look like in the near future.  

“We had a great conversation on payments around the perspectives of merchants, consumers, and the solutions supporting embedded payments,” said Mark. “For merchants in particular, the stakes are high to remain competitive. It’s become critical for merchants to work with solutions that treat Payments as a Strategic Asset (PaaSA).” 

Professional Development with a Growth Mindset: Kathy Kmiotek, Director of Channel Marketing 

Kathy Kmiotek, the Director of Channel Marketing at Fortis, has a long history of using data-driven, results-focused marketing and business strategies for multiple industries. And as a member of PayTech Women, a community celebrating women in the fintech industry, Kathy moderated a career development panel as a part of the Empow(H)er Program.  

In How to Maximize Your Career Potential, Kathy discussed the importance of thinking beyond promotion and adopting a growth mindset with Sandra Ishak, the Director of Chanel Marketing at Ingenico. Together, they explored their careers as tenured marketing professionals and women in fintech and shared tips on how young professionals can get the most out of their career journey.       

“Much of maximizing your career potential is about being on the upside of change and learning from experience,” said Kathy. “Set clear goals, be adaptable, stay proactive, seek feedback, and build a network to support and challenge you.” 

Accelerating Payments Innovation 

As a leader in embedded payments, Fortis is at the forefront of change in creating a nearly invisible payment process. Greg, Mark, and Kathy have all shared insight into the forces transforming the way we process and streamline payments today.  

Of course, it has also been a pleasure to learn from other leaders in the industry. We are all working together towards the same goal: To make payments faster, easier, and safer than ever before. 

To learn more about how our award-winning solutions work, check out this summary of our embedded payments solution.