Introducing ConduX: The AI-Native Platform for Growing Your Payment Revenue

Today, we’re opening early access to ConduX, the new agentic payment operations platform by Fortis that helps software platforms activate more businesses, increase payment adoption, and unlock new growth through intelligent payment and commerce workflows. 

Picture a customer you signed in March. They run a 40-person distribution business on your software. Payments were part of the pitch, and they were excited about the opportunity to simplify how they got paid. 

But getting started wasn’t so simple. Their application sat in review, a missing document led to a string of emails, and by the time approval came through, their bookkeeper had gone back to what she knew: printing invoices, mailing them, and waiting for checks to arrive. 

Your dashboard says they’re live, but their payment volume tells a different story. 

It’s not that anyone on your team dropped the ball. With hundreds of customers to support, there are simply more issues and opportunities than your team can possibly keep up with.

The untapped opportunity in embedded payments 

For software platforms, this should sound like a familiar challenge. You’ve made it a priority to bring payments into your product, but getting businesses to use them takes far more effort than making them available. 

The challenge is rarely the payment capability itself. It’s everything that happens between signing a customer and an active, transacting business. Approvals drag, onboarding stalls, and new payment capabilities go unnoticed. And even after setup is complete, businesses drift back to their old processes because the new ones don’t fit how they work. 

Across your customer base are businesses that would happily pay by ACH, users who need help getting started, and opportunities to introduce, package, and monetize capabilities you’ve already built. But these opportunities are scattered across thousands of transactions, customer interactions, and payment events, making it nearly impossible to see which ones need attention.

The result is a significant amount of payment revenue that is left on the table, not because the opportunity isn’t there, but because your team can’t realistically capture it all.

Introducing ConduX

ConduX gives your team a better way to manage payments and expand what your software can do for customers. We help you put AI agents to work around the clock, identifying opportunities, resolving issues, and keeping work moving. And with everything brought together in one intuitive experience, you can easily direct their work and stay in control.

We’re starting with three areas where we see the biggest opportunity to make an immediate difference:

• Get businesses transacting sooner
  Pre-filled applications and simplified merchant onboarding reduce the back-and-forth required to get customers approved and accepting payments.
• Bring more financial capabilities into your software
  Expand beyond embedded payment processing with additional payment options and agentic accounts receivables workflows, without building every capability yourself.
• Support more customers with less work
  AI agents help teams spot needs, investigate issues, and serve customers through a connected, configurable, and branded experience.

What makes ConduX different is its direct connection to Fortis’ payment infrastructure, data, and workflows. Rather than simply surfacing information in a dashboard, ConduX agents can recognize issues and opportunities as they emerge and take action while there’s still time to make a difference.

The result is a payments business that’s easier to manage and better positioned to grow, without adding more work for your team.

More value for the businesses you serve 

Getting businesses to start using payments is only half the job. The other half is giving them more reasons to keep using your payment offering. 

With ConduX, your business customers can easily add new ways to pay and get paid, from commercial cards and ACH to real-time payments and more. What once required development work, new integrations, and support calls can now be as simple as choosing a payment option and turning it on. 

We’re also making the work surrounding payments easier. Your customers spend valuable time managing receivables, following up on collections, and reconciling payments with their financial records. ConduX brings AI into these workflows to help reduce the manual work involved in getting paid. 

Fortis’ deep ERP integrations and experience with complex B2B payments make this possible. ConduX connects payment activity with the business systems your customers already rely on, helping them manage their financial workflows without switching between disconnected tools. 

And you can embed these capabilities directly into your software, under your own brand, giving customers a seamless experience without another product to learn or vendor to manage.

This is just the beginning 

What we’re introducing today is just the start of what ConduX can make possible. 

We envision a future where software doesn’t just help businesses manage their finances, but actively helps improve them. Imagine AI agents that anticipate cash flow shortages, find ways to reduce payment costs, recommend better ways to get paid, and take action on opportunities before anyone knows to look. 

For software platforms, this opens the door to an entirely new generation of intelligent financial products and revenue streams. For their customers, it means having a financial partner that’s always working to help their business succeed. 

That’s the future we’re building with ConduX. 

Join us in building what’s next 

We’re opening early access to ConduX for software platform partners who want to help shape the next era of payment operations. 

If you’re looking to grow your payments business, deliver more value to your customers, and explore what’s possible when AI becomes part of payment operations, we’d love to work with you.

Apply for Early Access