About ARK Hospitality
ARK Hospitality Management is a hotel management company based in Plano, Texas, focused on maximizing performance and enhancing ownership returns across a growing national portfolio. As the company expands, building operational consistency across every new property has become critical to its growth strategy.
With Fortis payments integrated across its portfolio, ARK Hospitality standardized payment operations, accelerated new property onboarding, and gained the financial visibility needed to support both property-level teams and corporate accounting.
The Challenge
Managing payments across a growing portfolio of branded and independent properties requires merchant accounts, banking relationships, payment devices, and reporting processes to be established before every new hotel opens. When payment providers moved slowly or communicated poorly, delays rippled across property operations and created unnecessary work for finance teams already stretched across multiple priorities.
How Fortis Helped
Fortis became an extension of ARK Hospitality’s operational team, helping establish a repeatable onboarding process that scales with the portfolio. General managers use the Fortis portal to manage daily payment activity, while corporate accounting relies on detailed transaction reporting to reconcile deposits and maintain visibility across every property.
The Impact
- Established a repeatable onboarding process, accelerating implementation and reducing operational risk.
- Empowered property teams to manage daily payment operations independently.
- Improved visibility into payment activity across a growing portfolio.
- Strengthened PCI compliance through proactive guidance.
- Enabled faster, more accurate reconciliation through centralized reporting.
“The staff at Fortis has always gone above and beyond to help us. They’re very competent, they know what they’re doing, and they’re very quick to respond.”
— John Vandenbosch, Corporate Accounting and Treasury Manager, ARK Hospitality
