About UDS Green Industry Software
For more than 40 years, UDS Green Industry Software has helped nurseries, greenhouse growers, garden centers, and landscape and interiorscape companies run their businesses more effectively. Its ActiveApplications platform supports the specialized accounting and business management workflows of the green industry.
As payment expectations evolved, UDS needed a payments partner that could simplify customer activation, improve support, and strengthen the payments experience within its platform. With Fortis, UDS embedded payment processing into ActiveApplications while gaining the expertise and ongoing support to better serve its customers.
The Challenge
Getting customers up and running with payments often created unnecessary friction. Account activation, hardware configuration, and payment setup could take longer than expected, while the support experience did not always reflect the high-touch service UDS had built its reputation on. For seasonal businesses operating on tight timelines, those delays could directly affect operations and revenue.
How Fortis Helped
Fortis worked alongside UDS to build an embedded payments experience around ActiveApplications and its customers’ workflows. Today, customers can manage point-of-sale transactions and payment operations within the software they already use, with expanded capabilities including Tap to Pay on iPhone and PAX devices. Through the Fortis Partner Program, UDS also gains ongoing implementation support, payments expertise, and sales and marketing resources.
The Impact
- Accelerated customer activation, helping businesses start processing payments sooner.
- Embedded payment processing directly into ActiveApplications workflows.
- Improved the support experience for UDS and its customers.
- Expanded payment flexibility with support for Tap to Pay on iPhone and PAX devices.
- Created a collaborative payments partnership focused on customer experience and long-term platform growth.
“Before Fortis, setting up new customers was a nightmare. Just trying to get a card reader out to the customer so they could scan was a challenge.”
— Kenneth Dontje, Head Developer at UDS Green Industry Software
