About RaMa Lodging Group
RaMa Lodging Group is a privately held hotel management company that owns and operates a portfolio of branded hotels in the Boise, Idaho market. As the business grew into a multi-property operation, managing payments across multiple PMS platforms, gateways, online booking integrations, and brand-mandated systems became increasingly complex.
With Fortis, RaMa consolidated payment processing across its holdings, gained hospitality-specific support for its technology environment, and created a payments relationship that could scale with the business.
The Challenge
As RaMa’s portfolio grew, its existing processors struggled to support the complexity of its hospitality payment environment. The issue came to a head during a property acquisition, when a gateway integration problem prevented the team from properly capturing credit card payments and put significant revenue at risk.
How Fortis Helped
Fortis resolved the gateway issue and helped RaMa properly capture card payments at the newly acquired property. RaMa then moved its accounts to Fortis, consolidating payment processing across multiple properties and PMS platforms while gaining dedicated support for gateway integrations, system transitions, and brand-mandated technology.
The Impact
- Resolved a critical gateway integration issue and helped capture revenue at risk.
- Consolidated payment processing across multiple properties and PMS platforms.
- Navigated brand-mandated PMS requirements without separate processor relationships.
- Proactively identified unsettled transactions before they became a larger operational issue.
- Supported continued growth with consistent hospitality payment expertise and service.
As RaMa’s portfolio and technology environment grew more complex, Fortis continued to provide the same consistent level of service and support it had from the beginning.
“As our business has grown, the treatment and level of service from Fortis have remained just as strong.”
— Mayank Patel, Managing Partner, RaMa Lodging Group
