About Concrete Pumping Holdings
Concrete Pumping Holdings—the nation’s largest concrete pumping company—manages payment activity across approximately 95 branch locations in 23 states. As the business scaled into a publicly traded, nationwide operation, its payment processes needed to scale with it.
The Challenge
As transaction volumes grew, maintaining visibility became harder. Reconciling deposits from numerous locations took significant manual effort, chargebacks were difficult to track consistently, and corporate accounting often lacked timely insight into payment activity across the business.
How Fortis Helped
Fortis worked closely with Concrete Pumping Holdings to design an implementation aligned with existing operational workflows. Today, customers pay through a secure payment portal, dispatch teams manage authorizations through an integrated internal portal, and payment data flows nightly into the company’s Sage 300 accounting system for consolidated, accurate reconciliation.
The Impact
- Centralized payment operations across every US location on a single platform.
- Improved visibility into deposits, settlements and transaction activity.
- More efficient reconciliation, reducing manual effort for accounting teams.
- A simplified experience for dispatchers and branch teams.
- Increased adoption of customer self-service payments.
- A stronger PCI compliance posture at the branch level.
- A consistent, well-supported process for managing chargebacks.
“Moving over to Fortis was one of the best business decisions we have made. It has streamlined our financials, it has made our teams more efficient, and it has made our customers much happier.”
— Megan Brame, Branch Administrative Policy & Implementation Manager, Concrete Pumping Holdings
