About HearUSA
Established in 1987, HearUSA is a leading provider of hearing care solutions with a mission to empower individuals with hearing loss through innovative technology and personalized service. Today, HearUSA operates more than 397 locations across the United States, processing over $6 million in payments every month.
The Challenge
Before partnering with Fortis, HearUSA was operating with a fragmented payment environment that created problems at every level of the business. Standalone payment terminals were not integrated with their point-of-sale system, leading to manual reconciliation, data discrepancies, and operational inefficiencies that compounded across hundreds of locations. The lack of integration with their TCM software created additional issues including mismatched voids and transaction errors that required time-consuming resolution. For a business focused on delivering exceptional patient care, the administrative burden was a real distraction.
How Fortis Helped
HearUSA was connected with Fortis through C2XCEL, a professional technology advisory firm that had previously helped them implement a new phone system. Fortis implemented a comprehensive payment solution built around an advanced API and gateway that integrated directly with HearUSA’s existing systems. The integration eliminated manual data entry, reduced errors, and gave HearUSA a centralized payment processing environment that could scale with their growth. For a network of hundreds of locations processing millions in payments each month, that kind of operational consistency matters.
The Impact
The partnership with Fortis gave HearUSA the operational foundation to grow with confidence:
- Streamlined operations across all locations with centralized, integrated payment processing
- Manual errors reduced through direct system integration, eliminating duplicate entry
- Improved customer experience through a seamless, consistent payment process at every location
A scalable platform that has supported HearUSA’s continued expansion to 397 locations and beyond
