Founded in 1995 and headquartered in North Wilkesboro, North Carolina, Window World has grown into the largest window replacement company in the United States. With over 230 franchise locations and more than 25 million windows sold, they’ve built their reputation on high-quality, affordable home exterior products backed by strong customer service. As the business has scaled, so has the complexity of running it.
The Challenge
Operating 230-plus franchise locations means payment processes that work at one location need to work everywhere. Window World’s existing approach relied on manual reconciliation that was slow, error-prone, and time-consuming for accounting teams. Customers wanted a smoother payment experience. Employees wanted less administrative overhead. The gap between what the business needed and what the existing system could deliver was growing.
How Fortis Helped
The solution was embedding payments directly inside WindowWorld360, Window World’s proprietary platform, using the Fortis embedded payments infrastructure. Rather than bolting on a payment tool, Fortis built a native experience that fit how Window World actually operates.
The integration introduced in-home digital quoting and payments, giving sales teams the ability to close and collect in a single visit. Automated backend reconciliation eliminated the manual entry that had been slowing down accounting teams. And faster, more accurate transaction processing improved the experience for customers and franchisees alike.
The Impact
Across more than 230 locations, the results have been felt at every level of the business:
Manual entry eliminated for accounting teams across all franchise locations
Time saved for both Window World employees and customers
Improved data visibility across the entire franchise network
A faster, more seamless payment experience from quote to close
“Fortis didn’t just provide a solution—they built one with us.”
Duffy Sweeney — SVP of IT & Digital Operations, Window World
