About WMHT
WMHT Public Media serves New York’s Capital Region and Western New England with PBS, NPR, and local radio programming, including rock and classical music. As a lean nonprofit finance team supporting underwriting and client services billing, WMHT needed a more efficient way to manage recurring invoices, customer payments, and AR follow-up.
With Sage AR Automation and Fortis payments integrated with Sage Intacct, WMHT modernized its receivables process, gave customers a self-service payment experience, and freed its AR team to focus on higher-value accounting work.
The Challenge
WMHT’s billing process was structured for recurring contracts in Sage Intacct, but the AR follow-up process still required significant manual effort. Without a customer-facing portal, the team spent time emailing invoices, responding to duplicate invoice requests, answering payment status questions, and managing manual internal handoffs.
How Fortis Helped
Fortis payments integrated with Sage AR Automation and Sage Intacct gave WMHT a connected AR experience: invoices, customer self-service, and payments flowing through one streamlined process. The team also tailored reminder timing and messaging to create a respectful, customer-friendly rollout.
The Impact
- Customers began self-serving through the new payment portal within the first hour of go-live.
- Within two weeks, clients were prepaying invoices ahead of schedule.
- Payment cycles improved compared to the prior processor.
- Manual AR follow-up decreased.
- The AR specialist’s role expanded into broader accounting responsibilities.
- WMHT gained a connected experience across Sage Intacct, Sage AR Automation, and Fortis payments.
“We’re a small but dedicated and very knowledgeable team. We do the analysis. We understand our business, Fortis fits how we work—and the integration with Sage was seamless.”
— Julie Raskin, VP & CFO of WMHT Public Media
