About WNW Hospitality Management
WNW Hospitality Management supports hotel properties across multiple states under brands including IHG, Hilton, Best Western, Choice Hotels, Hyatt, and Marriott. As its portfolio grew, WNW needed a simpler way to manage payments across different processors, property systems, and brand requirements. With Fortis, WNW moved to a centralized payments and accounts receivable model that gives its corporate team portfolio-wide visibility, consistent support, and a repeatable process for onboarding new properties.
The Challenge
Before Fortis, Ryan Kinder, VP of Portfolio Performance at WNW, managed payment operations across multiple payment processors, each with its own login, reporting process, and account contacts. As the portfolio expanded, that complexity grew, making it harder to maintain consistent oversight and visibility for stakeholders, including hotel owners.
How Fortis Helped
Fortis brought WNW’s payment and accounts receivable operations under one platform. Ryan now monitors disputes, batch processing, and account activity in one place, supported by a dedicated relationship manager who keeps onboarding consistent as new properties come online.
The Impact
- Centralized payment management across a diverse hotel portfolio.
- Gained a single view into disputes, batch activity, and account details.
- Simplified new property onboarding with a repeatable setup process.
- Used pre-batch alerts to catch transaction issues before settlement.
- Built a support partnership suited to 24/7 hospitality operations.
- Created a scalable model that flexes across brands and existing agreements.
“You can’t really put a price on having actual human beings working with you. That’s what’s important to us.”
— Ryan Kinder, VP of Portfolio Performance, WNW Hospitality Management
