About MAP Retirement
MAP Retirement is a fast-growing, technology-forward third-party administrator (TPA), serving more than 11,000 qualified retirement plans and over 1.5 million participants nationwide. MAP unites leading regional retirement administration firms under one technology platform, one culture, and one operating model, building a single, integrated organization on a national scale.
With Fortis payments embedded directly into NetSuite, MAP standardized payment operations across every business it acquires, replacing a patchwork of inherited systems with one repeatable workflow built to scale with continued M&A activity.
The Challenge
MAP’s growth strategy depends on how quickly and cleanly it can fold newly acquired firms into a single operating model. Payments were one of the hardest places to do that. Every acquisition arrived with its own way of accepting payments and managing accounts receivable: some relied on QuickBooks Payments, others on antiquated accounting systems, and others still on paper checks. Each variation added manual work for the finance team and pushed standardization further out of reach.
The volume raised the stakes. Twice a year, MAP issues more than 9,000 invoices to plan sponsors and employers, and posting and reconciling that volume by hand was never going to scale with the business. MAP didn’t need another payment processor. It needed a single, repeatable payment workflow that could integrate directly with NetSuite, scale with the organization, and become a standard part of every future acquisition.
How Fortis Helped
Fortis embedded payment workflows directly into MAP Retirement’s NetSuite environment, turning a patchwork of inherited systems into one standardized workflow across the organization. Every invoice sent to a plan sponsor or employer now carries a secure payment link, so clients can pay by ACH or credit card without ever leaving the billing experience. Payments post automatically to the correct records in NetSuite, cutting manual work and giving the finance team clear, real-time visibility.
Just as important, Fortis established a repeatable merchant-onboarding process built for MAP’s acquisition strategy. As new organizations join MAP, their payment operations are incorporated into a consistent framework instead of being rebuilt from scratch, so payments accelerate integration instead of slowing it down.
The Impact
- Standardized payment onboarding across nine acquired businesses
- Significantly less manual payment posting and reconciliation for finance teams
- 18,000+ invoices delivered each year, all with embedded payment capabilities
- Reduced reliance on check-based collections through greater electronic payment adoption
- Faster customer payments, with many invoices paid the same day they’re received
- A scalable payment workflow inside NetSuite that supports continued M&A activity
“Fortis has become a core part of how we standardize payment workflows as we bring new acquisitions into the business.”
— Jennifer Wood, Finance Manager, MAP Retirement
